Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at familygadgetstore1@gmail.com. Please request return instructions before sending an item back.

If your return is accepted, we’ll provide instructions on how and where to send your package. For US change-of-mind returns, the customer pays return shipping. We cover return shipping when the item is wrong, damaged, or defective. We do not charge a restocking fee. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at familygadgetstore1@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). Custom products (such as special orders or personalized items) cannot be returned for change of mind. We accept returns of defective personalized items. If your personalized item is wrong, damaged, or defective, contact us at familygadgetstore1@gmail.com so we can evaluate the issue and provide return or resolution instructions. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days after approval and no later than 10 calendar days after we receive your returned item. After we issue your refund through Shopify Payments, it may take up to 10 business days for the funds to reach you, depending on your bank. This bank-processing time is separate from our timeframe of up to 5 business days after approval to issue the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at familygadgetstore1@gmail.com